PRIVACY POLICY

Privacy Policy

This privacy policy describes how your personal information (“PI”) is collected, used and shared by or on behalf of Nohona Pty Ltd atf the Pontian Unit Trust trading as Quad Club (ABN: 38361881746) (“we”, “us”, “our”) including PI collected through www.quadclub.com.au (“our website”).

We are committed to protecting your PI and understand the importance of keeping your information private and secure at all times. This privacy policy relates to our use of any PI provided to us by you through our website or via phone calls, sms, email, social media or other customer enquiries.

In order to provide you with our full range of services, we are sometimes required to collect information about you.

We are committed to safeguarding your PI and this privacy policy explains how we will comply with our commitment to the Privacy Act 1988 and the Australian Privacy Principles (together, the “Australian Privacy Law”).

Personal information we collect

When you sign up to receive a service from us, we collect and hold PI such as your name, phone number, email, shipping address and billing address, and (if you purchase products directly from us) we may also collect your bank or credit card details for payment of orders (including future payments for subscription orders). We refer to this information as “Order Information”.

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on our website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse our website.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

When you receive a service from us, we collect and hold PI for a number of purposes including the following:
– To verify your identity; – To maintain our internal records;
– To make changes to your account;
– To enable us to carry out deliveries efficiently and provide excellent services;
– To assist you with first time and follow up orders you place through our website;
– To respond to any queries or feedback that you may have;
– To provide you with the most user-friendly navigation experience;
– To notify you about important changes or developments to our functions, activities or services of our website;
– To send you direct marketing about our products or services, deals, and promotions (or offerings from other businesses we operate);
– To conduct customer surveys and gain understanding of information and communication needs to obtain your feedback or views about our products and/or services in order for us to improve them; or
– To maintain and develop our business systems and infrastructure, including testing and upgrading of these systems, and for any other purpose reasonably considered necessary or desirable by us in relation to the operation of our business.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with our website, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). Generally, we will only use your PI within our company, however, sometimes we use third parties to process your information. We will require these third parties to comply strictly with these guidelines and we will require that they do not use your PI for their own business purposes.
We use Google Analytics to help us understand how our customers use our website — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Using other sites

Our website may contain links to other websites. Unless the other website is one of our sites, we are not responsible for the privacy practices of the owners of those websites. We recommend that you read the privacy policy of any website that asks you to provide your PI.

Is your PI confidential and secure?

We take all reasonable steps to keep your PI we hold secure and to ensure it is protected against misuse, loss, unauthorised access, modification or inappropriate disclosure. We may hold PI in both hard copy and electronic forms in secure systems accessible only to authorised personnel.

Offensive or inappropriate content on our website

If you post or send offensive, inappropriate or objectionable content anywhere on or to our website, or otherwise engage in any disruptive behaviour on our website, we may use your PI to stop such behaviour.

Where we reasonably believe that you are or may be in breach of any laws of Australia, we may use your PI to inform relevant third parties such as your employer, school, email / internet provider, or law enforcement agencies about the content and your behaviour.

Do not track

Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

You are responsible for ensuring that your PI is accurate, current and complete. You may ask us to provide a summary of the PI we hold about you, subject to certain limitations under the Australian Privacy Law. You may opt out of any future contact from us at any time. You may also ask us to change, correct, destroy, or return any of your PI that we hold. For your protection, we may require you to confirm your identity before access to your PI is granted. In most cases, we can provide you with a summary of your PI free of charge. However, in some circumstances, reasonable costs may be charged to you in accessing your PI, subject always to the Australian Privacy Law.

How long will you keep my PI?

When you place an order through our website, we will maintain your Order Information for our records unless and until you ask us to delete this information. We will also hold your PI on our systems for as long as necessary for any relevant service, or as long as is set out in any relevant contract you hold with us.

Changes to our privacy policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons, so you may wish to check it each time you submit PI to our website. The date of the most recent revisions will appear on this page.

What if I am a minor?

Children’s safety is important to us, if you are not yet 18 years of age, please get your parent or guardian’s permission beforehand whenever you provide PI to our website. Users without this consent are not allowed to provide us with PI.

Contacting us about this privacy policy

If you would like more information about the way we manage your PI that we hold about you, or are concerned that we may have breached your privacy, please contact us by email or post.

Email:info@quadclub.com.au

Post: 345 Victoria St,
Brunswick, Vic 3056

If you require further information about the Privacy Act and the Australian Privacy Principles, you can contact the Office of the Australian Information Commissioner (“OAIC”) directly at www.oaic.gov.au.

Last updated: March 2024